Contact Us

We're Here to Assist You

For general inquiries or assistance, please call us at 651-770-7000 during business hours.

For detailed location information, including branch addresses and hours, visit our Location & ATMs page. Also see our Holiday Hours for details regarding upcoming branch holiday closures.

Ways to Connect During Business Hours:

  • Live Chat: Our Live Chat feature is available during business hours. Click on the 'Get help now' icon on the bottom right of your screen to connect with a representative or chat with IDA instantly.

  • In-Branch Appointments: Schedule a one-on-one appointment with our team at any of our branches. Experience personalized service tailored to your needs.

  • Secure Messaging: Send us a secure message through our online banking platform. Expect a response during business hours, ensuring the privacy and security of your communication.

  • Coming Soon - 24/7 AI Powered Phone Banking: We're excited to introduce our 24/7 AI Powered Phone Banking service soon, providing you with even more accessibility. While this service is available around the clock, please note that certain transactions, such as closing an account or providing a final payoff for a loan, can only be conducted during regular business hours.

We strive to offer you comprehensive support through various channels. Whether it's a quick question, an in-depth discussion, or a future 24/7 solution, Ideal Credit Union is here to meet your financial needs.

Simply Click the 'Get Help Now' button in the bottom right corner to begin a chat with IDA or an Ideal CU Representative.

Digital Member Service For You - Just A Click Away

Learn more about Glia:

Locations & Hours

Contact Center Hours

  • Monday - Friday
    8:00am - 5:00pm

    9:00am - 12:00pm

Mailing Address

  • (Mail a Loan Payment)
    Ideal Credit Union
    8499 Tamarack Road
    Woodbury, MN 55125

Routing Number

  • 296076262

Report a Lost or Stolen Card

Activate Your Debit Card or Reset Your PIN


Ideal Credit Union has six locations conveniently located in and around the Twin Cities Metro Area. Find a location.

CO-OP Shared Branch Services and Surcharge-free* ATMs

Access CO-OP's nearly 30,000 surcharge-free* ATMs and 5,000+ shared branches nationwide. Learn more about Shared Branch services. Additionally, MoneyPass® ATMs are also available to Ideal CU members surcharge-free.*

*Ideal CU withdrawal charges may still apply.