Payment Protection

Prepare for the Unexpected

Payment Protection

Preserve Your Standard of Living

Whether you're taking out a loan to make home improvements or buy a vehicle, you should take steps to protect yourself and your family in case something unforeseen happens. Life events can cause financial hardship, which makes bill-paying difficult. You don't want delinquent payments and defaulted loans to impact your finances.

Protection That Matters

If a protected life event happens to you, and you’re a protected borrower or co-borrower on the qualified loan, Payment Protection may help. This service can cancel or waive your loan payments up to the contract maximums—helping to lessen the worries of you and your family about paying loans when your income may be reduced or lost and when paying other household bills may be challenging. Events that may be covered under Payment Protection include:

  • Loss of life, including those caused by acts of war
  • Disability, including those caused by acts of war
  • Involuntary unemployment


Submit a Claim

Submit a Claim

Protection when it matters… We are here to help!

In your time of need, our claims process is quick and easy. If you elected payment protection on your loan, you can use this convenient claims process to quickly and easily file your claim for any of the following Payment Protection Products:

  • Life
  • Terminal Illness
  • Accidental Dismemberment
  • Hospitalization
  • Family Medical Leave
  • Loss of Life of a Dependent
  • Disability
  • Involuntary Unemployment

To begin, please fill out a claim form:

Submit Claim

If you prefer, call 1-800-621-6323 to begin the process and a TruStage Claims Specialist will guide you through the process.

TruStage™ is the marketing name for TruStage Financial Group, Inc. its subsidiaries and affiliates. Insurance products are issued by CMFG Life Insurance Company, MEMBERS Life Insurance Company, CUMIS Insurance Society Inc., CUMIS Specialty Insurance Society Inc., American Memorial Life Insurance Company, and Union Security Insurance Company. Payment protection products include debt protection products available through your credit union that are administered by CUNA Mutual Insurance Agency, Inc. and credit life and credit disability insurance products underwritten by CMFG Life Insurance Company.