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Lost/Stolen Card

Account Management

Lost or Stolen Card

What to do if your cards are lost or stolen

Losing your debit or credit card can be frustrating. Don't worry, we're here to help. If your card is lost or stolen, notify Ideal CU immediately. In the case of a stolen card, notify the police department as well.

 For Ideal Credit Union Debit Cards

  • Business hours call 651-770-7000
  • After hours call 1-800-535-8440

 For Ideal Credit Union Visa Credit Cards

  • For 24 hour cardholder service call 866-820-4872

To obtain assistance while traveling, contact the Visa Assistance Center:

  • Domestic: 800-VISA-911
  • International: (collect) 410 581-9994

Helpful Information

Review Our Lost/Stolen Wallet Checklist

2020 - 21 Holiday Hours

Martin Luther King, Jr. Day

Monday, January 20th
All locations closed.


President's Day
Monday, February 17th
All locations closed.


Good Friday
Friday, April 10th
All locations open regular business hours
Lobby - 9:00 a.m. to 5:00 p.m.
Drive-thru - 9:00 a.m. to 5:30 p.m.


Memorial Day
Monday, May 25th
All locations closed.


Independence Day
Saturday, July 4th
All locations closed.


Labor Day
Monday, September 7th
All locations closed.


Columbus Day
Monday, October 12th
All locations closed.


Veterans Day
Wednesday, November 11th
All locations closed


Thanksgiving Day
Thursday, November 26th
All locations closed.


Day after Thanksgiving
All locations are open regular business hours
Lobby - 9:00 a.m. to 5:00 p.m.
Drive-thru - 9:00 a.m. to 5:30 p.m.


Christmas Eve
Thursday, December 24th
All locations open until 1:00 p.m.
Lobby - 9:00 a.m. to 1:00 p.m.
Drive-thru - 9:00 a.m. to 1:00 p.m.


Christmas Day
Friday, December 25th
All locations closed.


New Year's Eve
Thursday, December 31
All locations open regular business hours
Lobby - 9:00 a.m. to 5:00 p.m.
Drive-thru - 9:00 a.m. to 5:30 p.m.


New Years Day (2021)
Friday, January 1st
All locations closed

Credit Unions are considered essential services within Governor Tim Walz "Stay at Home" order.

Ideal Credit Union's drive-thru services will remain open. All branch lobbies are closed until further notice. Learn More