Introducing IDA

Meet IDA, the Ideal Digital Assistant!

At Ideal Credit Union, we are always leveraging the newest innovations and providing our members a variety of options for how they communicate with us. IDA – Ideal’s Digital Assistant - offers the quickest, most efficient way to get answers from us over the phone and online. Powered by artificial intelligence (AI), IDA heralds a new era of member service and engagement at Ideal Credit Union. Get ready to experience the future of banking with IDA, your trusted Ideal Digital Assistant.

Smart Transactions

Did you know? IDA is available 24/7 to help you with Smart Transactions! Whether you need to check your balance, make payments or transfer funds, IDA is here to make your life easier any time of day or night. Follow these simple steps to get started and take full advantage of our convenient services.

Need Assistance?

We hope this guide helps you make the most of IDA’s Smart Transactions. If you have any questions or need further assistance, our friendly Member Support Team is here to help. Thank you for being a valued member!

Chat & Phone With IDA

IDA can assist with answering general inquiries, providing account information and guiding you through common transactions. This advanced system uses cutting-edge technology to understand and respond to your queries promptly. With IDA, it's easy to get the answers you need. IDA will be available to help members by phone or via chat, 24 hours a day.

  • 24/7 Availability: IDA will be available around the clock, providing you with assistance whenever you need it.
  • Quick Responses: Enjoy faster response times and instant access to frequently requested information.
  • Answer Questions: IDA can answer questions about Ideal CU rates, products and services. Also, help to find hours, locations ATMs and more!
  • Financial Management: IDA can help to manage your finances, including checking your account balance, accessing transaction history and facilitating fund transfers.
  • Efficient Problem Resolution: IDA is designed to efficiently handle routine tasks, allowing our human team to focus on more complex issues that may require personalized attention.

Our contact center remains at your service during our regular business hours. While IDA will be a valuable resource, we understand that some queries may require a human touch. If at any point during business hours,  you prefer to speak with one of our dedicated team members, you can easily request to be transferred to a live agent.

IDA is an additional option designed to assist our members, especially those with quick questions, and to extend support round-the-clock for those who reach out after our regular hours. We appreciate your patience and understanding as we implement this exciting enhancement to our service. Should you have any questions or concerns, feel free to reach out to our Member Support team:

  • 651-770-7000
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

IDA is here to help YOU live your ideal life!


Benefits & Advantages of Using IDA

Getting to Know IDA Better

  • IDA isn't a human but rather artificial intelligence software here to assist you, offering responses from a programmed set of questions.
  • Rest assured, IDA is always in learning mode. As time goes on, she'll get even better at understanding how people ask about our products and services.
  • Your conversations with IDA are valuable – they help improve her knowledge, even though she might not have all the answers just yet.
  • Your privacy is a top priority. We've implemented industry-standard encryption to protect all your interactions with IDA, even when she needs to access details like your account balance and transaction information. Rest assured, IDA is programmed with the highest standards of privacy and security in mind. Your personal information will remain confidential, and sensitive data will be handled with the utmost care.