Introducing IDA, the Ideal Digital Assistant!
At Ideal Credit Union, we are always leveraging the newest innovations and providing our members a variety of options for how they communicate with us. IDA – Ideal’s Digital Assistant - offers the quickest, most efficient way to get answers from us over the phone and online.
IDA is ready to assist you 24/7 with your questions and revolutionize your digital experience. The introduction of IDA, our dynamic Ideal Digital Assistant powered by artificial intelligence (AI), heralds a new era of member service and engagement at Ideal Credit Union. We are excited to provide our members with this new, state-of-the-art tool. Get ready to experience the future of banking with IDA, your trusted Ideal Digital Assistant.
Chat & Phone With IDA
IDA can assist with answering general inquiries, providing account information and guiding you through common transactions. This advanced system uses cutting-edge technology to understand and respond to your queries promptly. With IDA, it's easy to get the answers you need. IDA will be available to help members by phone or via chat, 24 hours a day.
- 24/7 Availability: IDA will be available around the clock, providing you with assistance whenever you need it.
- Quick Responses: Enjoy faster response times and instant access to frequently requested information.
- Answer Questions: IDA can answer questions about Ideal CU rates, products and services. Also, help to find hours, locations ATMs and more!
- Financial Management: IDA can help to manage your finances, including checking your account balance, accessing transaction history and facilitating fund transfers.
- Efficient Problem Resolution: IDA is designed to efficiently handle routine tasks, allowing our human team to focus on more complex issues that may require personalized attention.
Our contact center remains at your service during our regular business hours. While IDA will be a valuable resource, we understand that some queries may require a human touch. If at any point during business hours, you prefer to speak with one of our dedicated team members, you can easily request to be transferred to a live agent.
IDA is an additional option designed to assist our members, especially those with quick questions, and to extend support round-the-clock for those who reach out after our regular hours. We appreciate your patience and understanding as we implement this exciting enhancement to our service. Should you have any questions or concerns, feel free to reach out to our Member Support team:
Getting to Know IDA Better
- IDA isn't a human but rather artificial intelligence software here to assist you, offering responses from a programmed set of questions.
- Rest assured, IDA is always in learning mode. As time goes on, she'll get even better at understanding how people ask about our products and services.
- Your conversations with IDA are valuable – they help improve her knowledge, even though she might not have all the answers just yet.
- Your privacy is a top priority. We've implemented industry-standard encryption to protect all your interactions with IDA, even when she needs to access details like your account balance and transaction information. Rest assured, IDA is programmed with the highest standards of privacy and security in mind. Your personal information will remain confidential, and sensitive data will be handled with the utmost care.
IDA is here to help YOU live your ideal life!
Benefits and Advantages of Using IDA
Why is Ideal using IDA?
Ideal aims to assist our members in the quickest and most efficient manner. IDA will be able to provide support for general questions 24/7.
How accurate is IDA?
IDA is able to accurately respond to many different questions and is constantly learning to answer more questions to better serve our members’ needs.
Are my interactions with IDA secure?
Interactions with IDA are secure by using the latest encryption technology. Our team continuously monitors for potential security vulnerabilities.
Is IDA only available during business hours?
IDA is available for your convenience 24/7.
Is there a fee to use IDA?
IDA is a complimentary virtual/digital assistant offered by Ideal Credit Union to enhance our member experience.
What languages does IDA respond to?
IDA is only able to understand and respond in English.
What are the best supported browsers and operating systems to use IDA?
In the current implementation, IDA is supported in the following operating systems and browsers:
- Windows® 7 build 7601 and higher
- Mac® OSX 10.12 (Sierra) and higher
- Chrome™ 68 and higher
- Safari® 12 and higher
- Firefox™ 62 and higher
- Edge™ 15.15063 and higher
Will IDA be able to answer and respond to more inquiries in the future?
Yes, IDA will have additional capabilities in the coming months as well as a dedicated team that will look at opportunities to improve and enhance IDA’s features.
Will IDA be available in other channels other than the website?
We hope to utilize IDA in different channels in the near future.
Can IDA help me open a new membership?
Yes! IDA can direct you to the online membership application to become an Ideal Credit Union Member.
What information do I have to give in order to use IDA?
Depending on your request, IDA may ask for additional information to best answer your questions. This may include authentication questions.
Can IDA answer my loan application questions?
IDA can direct you to the department that your application is associated with, but cannot provide you with status updates at this time.
Can I speak with a live member service representative if my question can’t be answered?
Yes, if IDA cannot answer your question, during business hours you will be given the option to call or chat with a Contact Center representative.
Which account functions can IDA help with?
IDA is currently able to help with:
- Reviewing account balances and transaction history
- Making online payments
- Performing account transfers
Will IDA authenticate my account before revealing private information?
Yes, when you use IDA to view any personal account information, you will be asked for your account number and the last four digits of your social security number. You will then receive a code via text or email that you’ll use to log in.
Do you keep a record of my conversations with IDA?
IDA does keep a record of conversations with members.
How do I skip using IDA? I only want to speak to a live person.
If you prefer not to use IDA, you can speak to a representative by following the prompts. You may also chat during normal business hours.
Can IDA help me over the phone when I call Ideal Credit Union's toll-free number?
Yes, IDA can answer your basic account questions and can provide responses via text message too.