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It's your money - keep more of it this tax season!


Get up to $15 off your Turbo Tax fees just for being a Ideal Credit Union member. Use Ideal CU's direct link for Turbo Tax and save up to $15 on your federal tax preparation fees. TurboTax guarantees 100% accuracy in calculations and comes complete with downloadable audit support. Start your tax return here and maximize your return today! 


Ideal Credit Union - Fannie Mae Mortgage Escalation Assistance

If you feel Ideal Credit Union has incorrectly interpreted your Fannie Mae mortgage modification request, there is a process in place to escalate your request.  Here are the steps to take to escalate your request for an additional review and what to expect during that process.

Process Overview: 

Step 1 - Escalate your previously reviewed Fannie Mae modification request to the Servicing Supervisor

Work directly through Ideal Credit Union’s servicing department.  If that does not resolve your concern, elevate your request to the Servicing Supervisor, Megan Vanderlinden (651)773-2972 or (800) 247-0857 ext 2972. If your concern has still not been resolved and you want to dispute the previous decisions, your request can be elevated to the level of an “Escalated Case,” which include

  • allegations that Ideal did not properly review your foreclosure prevention alternative(s) according to Fannie Mae guidelines
  • allegations you were inappropriately denied a foreclosure alternative allegations of fraudulent servicing practices
  • initiation or continuance of foreclosure actions in violation of Fannie Mae guidelines

Step 2 - Contact the Escalation Manager

If escalating your concern to the Servicing Supervisor did not resolve your concern, escalate your concern to the following escalation manager: Kelly Johnson This email address is being protected from spambots. You need JavaScript enabled to view it.(800) 247-0857 ext 8927

What to expect next
Initial Contact – Borrower contacts Ideal Credit Union regarding concern and wishes to escalate

  • 5 Days – Ideal has 5 business days to acknowledge your Escalation in writing
  • 30 Days – Ideal has 30 calendar days to resolve Escalated inquiry
  • 10 Days – Ideal has 10 days to notify borrower of resolution and next steps

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Identity Theft by the numbers

  • 11.6 - Estimated # of people in the United States had their identities compromised in 2011
  • 354 - The average dollar amount lost to a victim of identity theft
  • 12 - Average number of hours spent cleaning up the mess of a stolen identity

Source: Javelin Strategy and Research 2012

With these types of statistics, protecting your identity and sensitive account information is critical. Ideal Credit Union has partnered with IdentitySecure to offer a comprehensive solution at an extremely affordable rate of $9.95 per month.

What do you get with IdentitySecure service?

Your $9.95 monthly subscription to IdentitySecure provides access to numerous benefits and services that help prevent, detect and resolve identity theft-related issues. Plus, you can add a joint account holder for an additional $4.95 to ensure your household is entirely protected.

Credit Management
Personal Data Protection
Services, Tools & Education


  • Triple-Bureau Credit Report & Score. Get your credit report and scores from all 3 bureaus every 90 days
  • Daily Credit Monitoring. Early detection is key to minimizing the damage to your good name. Get notified by alerts when there are changes to your credit report.
  • Credit Information Hotline. Having your credit report in-hand is great, but what does all that information actually mean? Call the hotline and they’ll walk you through all the information fond on your credit report



Enroll in IdentitySecure today! 30 Day Trial for Free


  • Credit/Debit Card Monitoring. Be alerted of potential compromises to your credit/debit information. IdentitySecure uses real-time technology to monitor underground chat rooms where thieves trade & sell card data to help foil their plans of fraud.
  • Card & Document Registration. Store information from credit cards, bank cards and important documents in one central location. In the event of a loss or theft, retrieving your data is one click away!
  • Application Monitoring. Prevent yor information from being used fraudulently on credit and service applications.



Enroll in IdentitySecure today! 30 Day Trial for Free





  • Identity Fraud Support. Recover quickly in the event of identity theft with a dedicated caseworker assigned to you.
  • Identity theft Insurance. Get up to $10k in ID theft insurance with no-deductible to cover legal costs, lost wages and more from your identity being stolen.
  • Lost and stolen Card assistance. Make one phone call to IdentitySecure when your wallet is lost or stolen versus contacting each card individually.
  • Many more resources including a calculator suite, credit card illustrator, emergency cash & airline tickets and more.



Enroll in IdentitySecure today! 30 Day Trial for Free

Free trial for 30 days

Enroll now and instantly begin utilizing the benefits and resources available through IdentitySecure. You first 30 days are free and you $9.95 subscription won’t be charged until after 30 days of use.

Don’t forget to add a joint account holder for only $4.95
After the primary account holder is enrolled, you can easily add a joint account holder for only $4.95 per month.